Terms and Conditions



These conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Where we use the word “you” or “your” it means the Customer: “we”, “us” or “our” means, as the circumstances require, Fast Track Removals & Services and/or any of its subsidiaries with whom you are contracting.


1.Our Quotation

All of our jobs here at Fast Track  Removals & Services Ltd are  charged by the hour, the rate will change depending on how much staff required and what type of items are being moved. All jobs have a minimum charge of 1 hours.

Our quotation, unless otherwise stated constitutes the entire agreement between the parties together with these terms and conditions but it does not include customs duties, port charges and inspections or any other fees or taxes payable to government bodies or otherwise arising from the removal or introduction of your property into or out of the United Kingdom or any other jurisdiction. We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:

 We supply any additional services, including moving extra goods (these conditions apply to such work).

The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

We have to pay parking or other fees, fines or congestion charges in order to carry out services on your behalf

There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

Extra fuel charges apply when travelling outside the M25.

There is a minimum charge of £150 (per half tonne) for taking goods to a refuse/recycling centre (fees may be substantially higher). In any such circumstances, adjusted charges will apply and become payable.


2. Work not included in the Quotation

Unless agreed by us in writing or the quotation supplied, we will not:

Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

Take up or lay fitted floor coverings.

Move items from a loft, unless properly lit and floored and safe access is provided.

Dismantle or assemble garden furniture and equipment including but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment and satellite dishes.


3. Your responsibility

It will be your sole responsibility to:

Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking metres, permissions, licences, customs documents and any other documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicle/s.

Be present or represented during the collection and delivery of the removal. We are not responsible for any goods if the location or property is left unattended.

Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.

Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.

Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents. Provide us with a contact address for correspondence during removal transit and/or storage of goods.


4. Goods not to be submitted for removal

Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal and will under no circumstances be moved by us. The items listed below may present risks to health and safety and of fire.

Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.

Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.

Perishable items and/or those requiring a controlled environment.

Any animals, birds or fish.

Goods which require special licence or government permission for export or import.


5. Charges if you postpone or cancel the removal

By agreeing to undertake the removal we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this, we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend upon when the cancellation and/or postponement occur. If you postpone or cancel this Agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

More than 3 working days before the removal was due to start: No charge.

If less than 3 days before the removal was due to start: £25.00

Within 24 hours: £50.00


6. Payment

Unless otherwise agreed by us in writing:

Payment will be due immediately upon completion of the work. Payment will be taken via Cash or Bacs payment (this will need to be transferred and confirmed before the work man have left the premises.

7. Damage to goods being moved

In the event of direct loss (excluding any consequential losses) of or damage to your goods caused by negligence on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement, taking into account their age, wear and tear, depreciation and condition immediately prior to their loss or damage, subject to a maximum liability of £40 per item.

For the avoidance of doubt, all liability and compensation for loss shall be calculated as above and not on a “new for old” basis.

We will always seek to repair an item in the first instance in which case the damage will be limited to the repair costs. We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract. We will accept liability for loss or damage:

·         Arising from our negligence whilst the goods are in our physical possession, or

·         Whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.

An Item is defined as:-

The entire contents of a wardrobe, drawer, box, parcel, package, carton, or similar container; and any other object or thing that is moved, handled or stored by us.


We will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-

·         By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances;

·         By cleaning, repairing or restoring unless we arranged for the work to be carried out;

·         By change to atmospheric or climatic conditions such as dampness, mould, mildew, rusting, tarnishing, corrosion or gradual deterioration unless directly linked to ingress of water;

·         For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us;

·         Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontractor. In the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability is limited.

·         For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is

evidence of related external damage;

·         For any goods which have a pre-existing defect or are inherently defective;

·         For any goods not delivered or mis–delivered;

·         For complying with any acts, regulations, bye laws, orders or restrictions imposed by any government or authority (public or local);


8. Time limit for claims

For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

If you or your agent collects the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.

the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.

The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.