Frequently asked questions

FAQs

  • You can request a quote online via our website, or email us at info@fasttrackremovals.com, or give us a call. Visit our contact us page for more information.

  • We always recommend and prefer to survey, no matter how big or small. This gives us an opportunity to review the items moving, assess any potential access issues, parking or vehicle access issues etc. It also gives you a feel for our team and the way we work, we always think its great for you to meet us whether in person or virtually.

  • We try to be as flexible as you need us to be, but if you have a date in mind, or are restricted to a specific date we would strongly recommend you book as early as possible. However, to give a guide, 3 weeks in advance should be adequate.

  • Usually our surveying team will provide an arrival time agreed with you prior to the day. This is usually discussed at the quote stage. Our standard days are a 9am start.

  • Yes! Absolutely, we have a variety of vehicles available so we can be on hand whatever your needs.

  • Yes, we require a deposit to secure your removal date in our diary.

    Our deposits are 50% of the total price in order to secure a date, with the remaining balance payable 24 hours prior to your removal date.

  • Deposits paid are non-refundable, however, if we have the availability to accommodate your new removal date, we are happy to change and transfer your original deposit. We cannot guarantee availability however.

  • We understand these things happen, and we often discuss completion moves at the survey. We offer a time exemption option, which is a set cost you would pay, which covers any duration of waiting time until completion. Without a time exemption, we would charge our standard hourly rate, per hour until completion, when we can then resume the removal.

  • Yes, you are welcome to book a van and however many removal staff you require at an hourly rate. Please note there is a non-refundable deposit of 2 hours charge to secure your desired date.

  • Payments can be made via cash, card or bank transfer.

Ready to go?

If we’ve not answered your question above, or your still unsure, please drop us a message and a member of our team will give you a call back.